Operations manager
Sees workload, exceptions, capacity, and delivery risk across teams and sites while there is still time to move something.
What you sold and what you delivered, in one system.
An ERP earns the name when a single model carries both halves of the business: the order, the job that fulfills it, the cost, the capacity, and the invoice. When they sit in one model, nobody has to reconcile two versions of the same month.
A practical delivery path
- 01Capture
- 02Plan
- 03Execute
- 04Control
- 05Report
Plenty of companies do not need an ERP. If two connected records and a clear owner would settle it, we will say so rather than sell a platform.
One model under commercial and delivery work.
A custom ERP holds the records both sides of the business depend on—customers, orders, jobs, inventory, cost, capacity, invoices—with defined ownership, states, approvals, and reporting on top of them. Sales can see what delivery is committed to; delivery can see what was sold and at what price. The reconciliation step disappears because there is only one record to reconcile.
Signals that a purpose-built system is the right answer.
- 01
Commercial and delivery keep separate books
Sales tracks what was sold, operations tracks what was done, and the two only meet when somebody assembles a spreadsheet at month end.
- 02
Configuration hides the process it was meant to hold
The standard product has no field for your exceptions, regional rules, or project costing, so the real process moves into parallel spreadsheets beside it.
- 03
The number arrives after the decision
Margin, backlog, and capacity are assembled from exports and inboxes updated at different intervals, so the position is already old by the time anyone can act on it.
The processes this has to carry end to end.
- 01
Order to delivery, with the margin attached
A commercial request becomes a scoped job or project, reserved stock, assigned capacity, milestone billing, and margin reporting—without re-entering context at each handoff.
- 02
Work scheduled, evidenced, and invoiced
Pixelity built Wazzan Holding a short-term-rental cleaning operations platform that carries a booking through assignment, photo-evidenced completion, and VAT invoicing without re-entering the job between operations and finance.
- 03
Several companies, one set of terms
We have built internal and group-level business systems for AMKM Investments.
Screens from a related demonstration.
Captured from Pixelity's fictional product demonstrations. Organizations, people, and records shown are synthetic.
What the system has to do well to be worth building.
- 01
Records and the states they move through
The handful of records the business runs on, the states each one can hold, and which transitions between them are allowed.
- 02
Role-based operating views
Operations, finance, sales, and leadership each get the actions and the summary their decisions need, and not the rest.
- 03
Approvals and thresholds
Spending, discounts, schedule changes, and write-offs pass limits encoded in the system rather than limits somebody is expected to remember.
- 04
Reporting from the live record
Completion, margin, capacity, exceptions, and backlog read from the operational record itself—not from a monthly assembly of exports.
Different people need different views of the same operation.
Finance controller
Reviews commitments, cost, approvals, and reconciliation against the same record operations is working in.
Team lead
Assigns work, clears blockers, and moves records between states within a defined authority.
Connections designed around who owns which record.
- 01
Accounting and invoicing systems, so a posted invoice and a completed job are one event rather than two entries.
- 02
CRM or commercial platform, so the terms that were sold travel into the work that fulfills them.
- 03
Warehouse, logistics, or supplier systems, where stock movement actually originates.
- 04
Identity provider, so access follows roles the business already defines instead of a second user list.
Controls that protect the operation and the data inside it.
- 01
Role and site permissions, so financial and customer detail reaches the people whose job needs it.
- 02
Audit history on record changes, approvals, and exceptions, kept long enough to answer a question months later.
- 03
Separation between operational edits and financial posting where policy requires it.
- 04
Backups, environment separation, and access logging appropriate to a system the business cannot run a day without.
Operations Command Center
A fictional operating platform, built to show the shape: activity, approvals, exceptions, capacity, and reporting inside one product.
Open the demonstrationRelated concept demonstration
- 01Records
- 02Responsibilities
- 03Controls
- 04Exceptions
- 05Insight
Delivered one working workflow at a time, not one long build.
- 01
Map the workflow
Document users, records, decisions, exceptions, integrations, and the smallest release that creates measurable operational value.
- 02
Shape the product
Prototype the real screens, permissions, and rules so stakeholders react to a visible system before engineering scope hardens.
- 03
Build in focused releases
Deliver one dependable workflow at a time with testable data, ownership, and reporting—not a long hidden build cycle.
- 04
Release and evolve
Train users on the live workflow, monitor exceptions and adoption, and extend the platform only when the foundation is stable.
Business situations that often lead here.
Articles that help frame the decision.
Tell us the process everyone works around.
Describe it in a sentence or two. We will come back with what we would build first, what it would take, and whether you actually need us for it.